SweetWARE Technical Support
nutraCoster Installation Issues
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Here are solutions to several common installation problems.
| Issue |
Resolution |
| Setup hangs while installing a font file. |
Restart the computer and run Setup again. Very rarely, it is necessary to restart in Safe Mode. After nutraCoster is installed, it will run fine in Normal Mode. |
| Visual FoxPro Support Library is not found. |
Run Setup or Netsetup on the computer. There are a number of system files that need to be installed. |
| "File Access Denied" or "Cannot Update the Cursor" messages. |
These are permissions issues. The user must have Full Control privileges for both the \COSTER folder and the \COSTLOC folder. |
| "File Access Denied" for a file in the TEMP folder. |
This message is from Kaspersky Anti-Virus. You must list nutraCoster as a trusted application. Here is a link to Kaspersky support. The nutraCoster executable is COSTER.EXE in the COSTER folder. The stockCoster executable is COSTINV.EXE in the COSTER folder. |
| Virus warnings. |
AVG Anti-Virus software mistakenly identifies 2 nutraCoster files as viruses. These files are small utilities used by nutraCoster, and are not viruses. Ignore the virus warnings. Do not allow AVG to delete these files. |
| "Installation Aborted - Internal Error" or "Corrupt Installation Detected" errors. |
Environment variables TEMP and/or TMP either:
- Are not defined.
- Point to folders that do not exist.
- You do not have proper permissions to access the temp folders.
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| "Installation Aborted - Internal Error" or "Corrupt Installation Detected" errors. |
VBScript is disabled or not registered:
- Make sure the anti-virus software has not disabled scripts.
- Make sure that VBScript.dll is registered.
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